If you believe that you have a product that is considered a warranty, please call us on 01462 650740 or email us at detailing the following information:Ģ. This does not affect your statutory rights. In the event that we are unable to provide a satisfactory outcome, we will inform the customer with the decision that has been made.
We will always work in the interests of our customers to ensure our warranty claims are resolved with the manufacturer to a satisfactory manner. Alternatively a proportional refund (equivalent to the remaining life of the product) could be offered in this event. If a replacement or repair is not available on your warranty claim, we may offer an alternative item of the same/higher value.
#Haro bicycle red install#
When you receive an order from us, it’s important to inspect the product before you install it, as it is much easier to resolve an issue before it has been fitted as there is no essence of blame on behalf of the customer due to improper fitting or user error. On the odd occasion that you do experience a problem we want to ensure that we get this resolved for you as quickly and efficiently as possible. We work hard to ensure that all the items that we sell are to the highest standards of quality. Please note we are unable to accept returns on custom wheels or custom bikes.
#Haro bicycle red full#
You can read our full warranty policy here. This will vary depending on the manufacturer and the problem itself. Please be aware that for a warranty to take place, there is usually a process of getting photographic evidence and / or returning the item back to us. We will keep you updated throughout the process. Please be aware that we may require authorisation from the supplier of the item before we proceed with the warranty claim, so please be patient. In the event of a faulty/defective product, we may need to return the item to the supplier/manufacturer for inspection. My item is faulty, how long will it take?
#Haro bicycle red how to#
If you believe that you have been sent an item in error or think that it may be faulty, please contact us on 01462 650740 or send an email with details of the error/fault to and we will get back to you with details on how to proceed. We will refund up to a maximum of £8.00 (unless agreed beforehand in writing). In the event that an item has been sent in error or is faulty, we will pay for the return postage cost. Unless the item has been sent in error or is faulty, it will be the customer’s responsibility for any costs involved in returning an item.
Please be aware that although refunds are processed straight away, it can take up to 5 working days for the amount to show back on to your card. With refunds usually being processed the same day. Returns are typically processed on the day of receipt. How long will it take for my return to be processed? If you can’t find or don’t have your returns form, just email write a note to us with your invoice number, name and what you would like us to do i.e. refund or replace) and we will do the rest. If you would like to return an item, simply indicate the items that you would like to return and what you would like us to do (i.e.
#Haro bicycle red pdf#
We have a downloadable returns form link Download Returns PDF or see it at top of the page just hover over it. You can Call us at Tel 01462 650740 or send Items back Address Custom Riders ltd, Unit 6, Mountbatten Place, Selsey, PO20 0AY. Please note we can not accept returns on Custom Bike build or Custom Wheels as these are made to order. If for whatever reason you are unhappy with your purchase, simply return the unused item, in its original packaging and we will issue you with a refund or replacement. At Custom Riders we offer a 30-day money-back guarantee. We want our customers to be able to buy with confidence.
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